WELCOME TO WET NOSE BOUTIQUE.

WE HOPE YOU ENJOY SHOPPING OUR SITE AS MUCH AS WE ENJOY PROVIDING QUALITY MERCHANDISE TO DOG LOVERS EVERYWHERE!

Our contact information

By email: admin@wetnoseboutique.com

By phone 352.897.6863 or fax 352.419.8279
(between 10am and 5pm [eastern] please)
Monday-Friday and some Saturdays

admin@wetnoseboutique.com

SHIPPING

At Wet Nose Boutique we pride ourselves in providing prompt service. All in-stock merchandise is shipped within 2 business days and your order will be delivered in less than 10 business days. We do offer expedited shipping at a higher cost. Some of items may be shipped directly from our distributor, therefore items may be received in separate packages.

SHIPPING TO US & WORLDWIDE**

Orders are shipped via USPS or UPS ground unless otherwise specified.

**In order to save you and your customer money, we use First Class Mail service through the US Post Office. However, First Class mail does NOT allow for package tracking or insurance on international orders and it can take up to 3-4 weeks for delivery to some countries. The post office will not guarantee a delivery date with First Class mail.

There are NO carriers (not FedEx, not UPS, not USPS) that will ship internationally and provide tracking or insurance for under $25 on a package of one pound or less. This fee goes up if the package is heavier than 1 pound. Some of the carriers are as much as $80 for shipping a one pound package. You may notice that USPS does have a small flat-rate box that can be shipped for less, but this box is very small and USPS will not offer tracking or insurance on the small flat-rate box either.

If you would like package tracking on an international order, you must request it at the time of the order and please be prepared to pay a minimum of $25 for shipping. This fee could be more depending on the destination country and the weight of the package.

If you do not want to pay this added shipping charge, then the base charge for First Class International mail will still remain at $8.50. We will not refund orders shipped first class under any circumstance if the order fails to arrive because, quite frankly, we have no way of knowing whether or not the package arrived or not. IF YOU CHOOSE TO SHIP INTERNATIONALLY WITHOUT PAYING FOR TRACKING, THEN YOU MUST ASSUME THE RISK.

EXPEDITED SHIPPING

Please email customer service for a quote. If you select expedited shipping when you are check out, the correct amount will be displayed with your order summary.

RETURNS

If you are unsatisfied with your purchase for any reason Wet Nose Boutique will gladly credit your account for the appropriate amount once the item is returned. No credit will be given for shipping charges. Item must be free of pet hair and in the same condition as when sent including any and all product packaging w/original tags attached. Items must be returned no later than 14 days from receipt. Exchanges can be made within 14 days for the same reasons as above for similar or exact items. Any cost differential will be charged or credited to the account used to purchase the item(s). A $3.00 shipping charge will apply to exchanges ($7.00 for international shipments). Shipping/return shipping charges cannot be refunded or credited. No return or exchange for sale items. A $5.00 restocking charge will apply if item is returned in unacceptable condition. Please note: Special orders are not returnable unless the product is defective.

COPYRIGHTS AND TRADEMARKS

The Wet Nose Boutique logo is a trademark and cannot be reproduced without written permission. All graphic elements, copy, images and logos are property of Wet Nose Boutique and cannot be reproduced without written permission.